Latest News
Beyond Compliance: Practical Accessibility Strategies for Utility Websites
As we approach 2026, web accessibility for utility providers has evolved from a compliance checkbox to a...
Herriman Appointed Relationship Manager
CSA announces the appointment of Steve Herriman as Relationship Manager. With more than 30 years...
OMS: A Critical Tool for Disaster Preparedness in Rural Utilities
September is National Preparedness Month and is also in the middle of hurricane season. It provides a timely...
Fulton Appointed Relationship and Member Manager
Central Service Association (CSA) today announced the appointment of Elissa Fulton, as Relationship and...
Cross Appointed Member Engagement Strategist
CSA announced the appointment of Dave Cross as Member Engagement Strategist. Dave brings more than...
Storm Season Preparedness: How Your Utility Website Becomes a Critical Communication Hub During Emergencies
When severe weather strikes, your utility website transforms from a routine customer service tool into a...
The ROI of Digital Transformation: Measuring Success in Utility Website Investments
Digital transformation isn't just a buzzword for utility cooperatives—it's a strategic necessity that...
Mobile-First Design: Meeting Utility Customers Where They Are
In today's digital landscape, more than 60% of web traffic comes from mobile devices. For utility companies,...
Your AMI System is in Place – Now What?
About 61.5% of public utilities have implemented AMI (advanced metering infrastructure) in some capacity;...
Maximizing Customer Engagement Through Your Utility Website
In today's increasingly digital landscape, utility websites serve as more than just information hubs—they're...
Balancing Automation and Human Touch: Creating Utility Website Experiences That Build Trust in 2025
In today's digital landscape, utility companies face a unique challenge: how to leverage...
CSA is now an IQGeo Certified Implementation Partner
Central Service Association has partnered with IQGeo to provide even more robust capabilities for...
CSA is On A Mission in 2025
On May 25, 1961, President John F. Kennedy set our country On A Mission with a bold declaration: "I believe...
Farmer Appointed Chief Financial Officer
Central Service Association is proud to announce the appointment of Charles “Chase”...
Chumney Named Director of Programs and Administration
We are pleased to announce an important transition in CSA’s leadership team.
Janet Chumney will fulfill the newly established role
CSA Holds First Ever Orbit One Users Conference in Franklin, TN
CSA held its first ever Orbit One Users Conference February 12-13, 2025, at the Cool Springs Marriott in...
Serving Customers Online: Key Strategies for Utility Websites in 2025
As we move through 2025, utility companies are solidifying the critical role their websites play in customer...
Manage and Track Data with MDM
We understand that installing an AMI metering system is a major investment for your utility, and with its...
UtiliSuite Users Conference Hosts Record Number, Announces New Products
With a total of 56, CSA welcomed a record number of registered member attendees to the annual UtiliSuite...
CSA Presents 75-Year Partnership Award to Morristown Utilities at Annual Executive Summit
Morristown Utilities in Morristown, TN, received recognition for 75 years of a partnership with CSA at our...
CSA Presents 75-Year Partnership Award to Cullman Power Board at Annual Executive Summit
Cullman Power Board in Cullman, Alabama, received recognition for 75 years of a partnership with CSA at our...
OMS Get You Ahead of Winter Outages with Custom Integrations
The season is changing! We know the weather in our region can be unpredictable, and it often changes quickly...
CSA Salutes our Veterans: Jonathan Bishop
This article is part of a series honoring CSA's U.S Veterans Veterans Day is a time to commemorate and...
CSA Salutes our Veterans: Sara Leasy
This article is part of a series honoring CSA's U.S Veterans Veterans Day is a time to commemorate and...
CSA Salutes our Veterans: Ben Dixon
This article is part of a series honoring CSA's U.S Veterans Veterans Day is a time to commemorate and...
CSA Salutes our Veterans: Wallace “Speedy” Quandt
This article is part of a series honoring CSA's U.S Veterans Veterans Day is a time to commemorate and...
On the GO with UtiliGO from CSA
It seems everyone is on the go these days, and your utility crew is certainly no exception. Your field...
Innovate Awards Presented at October Digital Innovation Event
Tombigbee Fiber and Ronny Rowland of Prentiss County Electric Co-op received Innovate Awards in recognition...
Co-ops Show ‘Cooperative Spirit’ During National Co-op Month in October
Thousands of cooperatives across the U.S celebrated National Co-op Month in October, and the recent...
The Importance of Accessibility for Utility Websites
Article courtesy of Donald Moore, President Moore Tech Solutions, Inc. In today’s digital-first world,...
Penny Promoted to Director of Member Services
We are pleased to announce the promotion of Doug Penny to the position of Director of Member Services,...
Vallarian Promoted to Director of Operations
We are pleased to announce the promotion of Steven Vallarian to the position of Director of Operations....
Allen Promoted to Director of Applications
We are thrilled to announce the promotion of Josh Allen to the position of Director of Applications. Josh has been an integral part of our team for over a
Leister Promoted to Director of Sales and Member Engagement
We are delighted to announce the promotion of Carmen Leister to Director of Sales and Member Engagement,...
Track, Manage, and Save with CSA’s PrePay+
Consumers in today’s economic climate want convenience, ease of use, and control over their spending. Paying...
CSA’s Fiber Provisioning and Billing Solutions Are Worth It
You already know CSA’s Customer Management & Billing system (CMB) supports billing for multiple...
Modernizing Utility Websites: Trends and Accessibility
Article courtesy of Donald Moore, President Moore Tech Solutions, Inc. In today's digital age, a utility...
September Designated ‘Disaster Preparedness Month’: Be Prepared with CSA OMS
The month of September marks National Preparedness Month, an annual campaign created by the U.S Government...
Power Up Your Customer Service: Why a Modern Website Matters for Your Utility
In today’s digital age, customers expect a seamless online experience, and utilities are no exception, hindering customer service and hindering your ability to
CSA Holds Annual User Education Conference in June
CSA members enjoyed an enriching experience at our Annual User Education Conference June 24-27 at the...
Six CSA Board Members Begin New Term June 27, 2024
Central Service Association welcomed six board members at the Annual User Education Conference on June 27,...
Statement from the National Rural Water Association Regarding EPA’s Final PFAS Rule
Read the National Rural Water Association’s official statement regarding the Environmental Protection Agency’s final PFAS rule. Gain insights into their perspec
CSA Relationship Manager Tim Rader Retires in January
Join us in celebrating the retirement of CSA’s dedicated Relationship Manager, Tim Rader, in January. Discover his contributions and the impact of his tenure.
EOS Positioning Systems Customer Spotlight: Charles Huddleston Sparks Efficiency at Public Utilities with GNSS
Discover how Charles Huddleston’s innovative use of GNSS technology at EOS Positioning Systems is revolutionizing efficiency in public utilities. Explore their
Annual UtiliSuite Conference Offers Insight Into the Future of Tech
CSA held its annual Utilisuite User Conference February 1-2 at the Embassy Suites Hotel in Murfreesboro, TN.
CASE STUDY: ACE leads the way with plan for fast broadband for rural Mississippians
Alcorn County Electric Power Association was the first rural co-operative in the USA to bring electricity to its members. Over 80 years later it’s leading the
CSA Retiree Receives Recognition at 101
Celebrate the outstanding achievements of a CSA retiree as they receive well-deserved recognition at the age of 101. Explore their remarkable journey and contri
CSA Launches Redesigned Website
Explore CSA’s refreshed online presence with their newly launched redesigned website. Discover enhanced features, improved navigation, and an optimized user exp
CSA Member, Jackson Energy Authority (JEA), Receives “Best Place for Working Parents” Designation
CSA Member Utility JEA earned The Best Place For Working Parents® Business Designation in recognition of JEA’s commitment to supporting working parents.
CSA Earns Innovation Award
CSA was awarded IQGeo’s Innovation Award for modernizing utility lifecycle management.
Hill promoted to Relationship Manager for West Region
Celebrate the promotion of Hill to Relationship Manager for the West Region at CSA. Discover their dedication, expertise, and commitment to serving clients.
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